We want you to be completely satisfied with your purchase from Mia Mae Bridal House. If for any reason you are not happy with your order, you may return eligible items in accordance with the policy below.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
Items must be unused and in the same condition that you received them
Items must be returned in their original packaging where possible
Proof of purchase or order confirmation must be provided
Returns requested after 7 days from delivery may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including:
Custom or personalised arrangements
Items made specifically to order
Items that have been used, damaged, or altered after delivery
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Return Process
To initiate a return, please contact us at:
Email: clare@miamaebrialhouse.co.uk
Please include:
Your order number
The item(s) you wish to return
The reason for the return (optional but helpful)
Once your return is approved, we will provide instructions on how to return the item.
Customers are responsible for return postage costs unless the item arrives damaged or incorrect.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method within a reasonable timeframe.
Please note:
Original delivery charges are non-refundable unless the item was faulty or incorrect
Refund processing times may vary depending on your payment provider
Damaged or Incorrect Items
If your order arrives damaged or incorrect or is lost, please contact us within 48 hours with photographs where possible so we can resolve the issue quickly and raise a claim with Royal Mail.
We will arrange a replacement or refund where appropriate.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: clare@miamaebridalhouse.co.uk
Website: www.miamaebridalhouse.co.uk